Testimonials
Washington, DC
4/13/2011
Really accommodating, knowledgeable staff! They’re very friendly and are more than happy to give you advice about your bike- I trust their opinions and never have felt like I’m getting gouged or taken advantage of whatsoever. Highly recommended!!
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Silver Spring, MD
5/4/2011
Great staff – I got there early, they were there, I dropped my bike – it cost less than their estimate – the bike is running great- they even shined up the windshield. Eezy-peezy.
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Silver Spring, MD
Very customer oriented. Listened to my concerns and translated them into reasonably priced and timely work. Kept me informed. I have an unusual motorcycle for the area and they took nothing for granted, talked to experts, and did really nice work.
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Silver Spring, MD
I took my motorcycle their on Saturday for what I thought would be a simple assembly. Jeremy was more than happy to take a look at it and asked me what my budget was for fixing it, I told him $400. He explained that the bike was in worse shape than I thought and a lot more would have to be done to it. Jeremy said that it would be about 3 times what I wanted to pay and that he felt better telling me that up front than having me spend the money to not get the bike running. It would be better for me to save the money and put it towards a bike that wouldn’t give me trouble every season. That kind of honesty is rare in a mechanic. He could have taken my bike and my money and called me in a week and told me the situation. Then I would be out the money. That is why when I get a bike I will always take it to Jeremy at Cycles. I would highly recommend this.
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Washington, DC
These guys serviced an insurance claim on my Shadow, came and picked up the bike, gave me a fair quote for the damage (and quickly), and offered good recommendations on servicing and a couple of maintenance suggestions. Friendly guys and left me with a good impression of their business, would definitely call them next time. Not far away from downtown Silver Spring, easy to get to from the District.
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Silver Spring, MD
Cycles of Silver Spring is great! I got my bike serviced quickly and all the employees were great!
Definitly going back!
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Silver Spring, MD
(FYI, I wrote this same review in Google, but it’s worth saying twice.)
A month ago, I brought my old Kawasaki in to Cycles of Silver Spring. I’m not a bad shade tree mechanic, but there was a nagging performance problem I just couldn’t run down. I’d done all the easy solutions and adjustments — replaced the pilot jets, disassembled, cleaned and reassembled the carbs, checked the spark and replaced the plugs, adjusted the valves (shims), etc. — but it was only getting worse.
So this was not an easy repair, and I’m not a common customer. I made the appointment, managed to limp it over to their shop, and we talked. We started the conversation in the usual way for me:
“Well, it could be [this].”
“I thought so too, which is why I did [that], [this], and [this other].”
“Well, it might be [another option].”
“Might be, but I checked [here] and [there], and with those measurements, it seemed unlikely.”
I swear, I try not to be annoying about it. I know I’m not Mr. Mechanic, but I’m also smarter than I look.
Thankfully, rather than making assumptions, they listened, and started to work with me almost immediately. I gave it to them for a day, and after a bit of struggling (hey, it was subtle), they found the root problem and fixed it. Not only that, they talked to me about some of the other things they noticed while they were there, which I found marvelously helpful. Because it was difficult, the repair bill wasn’t tiny, but they told me that going in, and the total was close to their estimate. In addition, they showed me other stuff that needed attention: leaking fork seals (worse than I thought), broken cable housing, and other broken bits I hadn’t noticed. Very helpful, especially when they knew I’d be doing those repairs myself.
They fixed a difficult problem, and gave me extra value. Can’t ask for more than that.
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Berwyn Heights, MD
I know this shop may appear new, but the staff here are all from the well known, and recently closed, Cycles USA.
I’ve used other shops in the area, but feel far more comfortable here. The staff here were very helpful, answering all my questions and ensuring I had the best information before I made a decision. There was no backlog of bikes like other shops, and the only delay was in waiting for parts (I got my bike back the day the part came in). They even deducted some of the labor cost since they had to access that area of the bike already (replaced brake pads and tires). Very accessible via phone or email, communication was definitely not an issue.
I have every intention of returning for future maintenance.
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Silver Spring, MD
I just had my first motorcycle service done here and am very satisfied. The service organization from Cycles USA moved to CoSS when Cycles USA went out of business. So, if you liked them there, you’ll like them here.
They did exactly what I asked, told me ahead of time how much it would cost, and patiently answered questions I had. I will return for subsequent required service and recommend them without reservation.
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Leonia, NJ
these guys are amazing. they came to pick up my bike in a van- they were on time and changed me far less than a towing company. other companies i had called basically didnt care at all- and blew me off completely. furthermore, they fixed my bike in about 2 hours haha. a new battery was required and they did not over charge on labor. amazing place- highly recommend.
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Germantown, MD
Just had alot of work on my dirtbike…..Staff is great, highly knowledgeable, great prices! Great people and great shop….Would def recommend!!!
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Olney, MD
I toook my bike in to be rejetted and the guys there were great. they know their stuff and don’t mess around. the bike screams, ridiculous.
a great shop, with great service and really good prices. Don’t bother with the old stand-bys. Cycles is it.
john